How we handle data

Privacy policy


Protecting the privacy of our visitors is one of our priorities. We therefore invite you to review the privacy terms that we provide below.


Personal Data 

Lumen Spei Ltd. may collect data about your browsing experience when you visit our website, such as your IP address, the page you viewed, when you visited, the website page you were redirected from, etc.

This information is used in a secure manner to improve your interaction with our site. Additionally, any other information you voluntarily provide is kept secure and private.


Which data is collected?

Browsing Data

During use, information communication systems and web site management software download some of the Personal Data and it’s transfer is based on using Internet communication protocols.

These are data that are not related to certain individuals, but could, by their nature, be processed and linked to third-party data to enable the user’s identification or information about him.

This category of Personal Data includes the IP address or domain name of the computer used by the users that link to the web page, the URI (Uniform Resource Identifier) addresses of the required resources, the time of the request, the method used to submit the request to the server, the size of the file received as a response, the numeric code which indicates server response status (successful, error, etc.) and other parameters related to the operating system and users.


The data is only used to obtain anonymous statistical data sets on a website and to check for correct functioning and are deleted immediately after processing.



Cookies are text files located on your computer to collect standard internet information and visitor behavior information.

This information is used to monitor the use of a website and to compile statistical reports on site activities. You can set your browser settings so you do not save cookies. However, in some cases some of the functionality of our web site requires cookies and may not work if you decide not to accept them.


Cookie Settings


Which Personal Data do we collect about you?

Lumen spei Ltd. may collect the following Personal Data:

  • Contact information:  full name, email address.
  • Your interests related to the use of our web site: the way you use our site, which group of items / services is in the sphere of your interest.
  • Photos and video footage: Business presentations and receptions can be collected by photographing or recording video material that we later publish on the Lumen spei Ltd. web site and social networks.
  • Customer Information: Requested Offers, Purchase Information.

We collect Personal Data about you when you subscribe to a newsletter, download material, or email.



We want to send information about our products and services. If you gave us the consent of receiving marketing materials, you can withdraw it later. You can chose to ‘unsubscribe’ if you no longer wish to receive information about or products and services.

Data base

Lumen Spei Ltd. temporarily saves your data in the Mailchimp database. Mailchimp is the world’s leading marketing platform. Find out more about their terms of use here.


Other websites

Our website contains links to other websites. This privacy policy applies only to the Lumen spei Ltd. website, so when you visit other websites you should read their privacy policy.


Access your information, changes, and other rights

You have the right to request a copy of the information we store about you. If you would like a copy of your Personal Data please contact us by email at

We want to make sure that your Personal Data is correct and up to date. Therefore, you may request correction or removal of inaccurate information. Also, you can request to delete all your Personal Data we store.


Rights in relation to Personal Data

The Global Data Protection Act (GDPR) is a European Union regulation that protects your Personal Data and requires it to be collected in accordance with the law under strict conditions for a legitimate purpose. People or organizations that collect and manage your Personal Data must protect them from misuse and must respect certain rights of data owners that are guaranteed by EU law. Realizing the seriousness of the Regulation, Lumen Spei Ltd. guarantees its visitors and clients all rights based on the GDPR regulations, namely: right to access, right to correct, right to delete, right to limitation of processing, right to transferability, right to complaint, right not to be subject to automated processing of Personal Data, right to filing a complaint and to claim damages.


The right to access data

When their Personal Data is processed, the respondent has the right to obtain a certificate of processing detailing the purpose of the processing, the categories of Personal Data processed, the recipients to whom the Personal Data has been disclosed, and other information, as well as to be informed about the collection and further processing of any other Personal Data.


The right to correct

You may contact us at any time to request a correction of your Personal Data or to provide an additional correction to complete your Personal Data if you believe it is incorrect or incomplete. It is your responsibility to notify us of any changes to your Personal Data so that we can keep it up to date.


The right to delete

In one of the following circumstances, the respondent has the right to request the deletion of his information: 

  • your Personal Data is no longer essential for the purpose for which it was obtained;
  • If there is no other legal basis for processing your data, you can withdraw your consent; 
  • if you object to processing or there are no other valid reasons for processing; 
  • if Data has been confirmed to be treated unlawfully.

The right to limitation of processing

To ask for a restriction on the processing of Personal Data about you for certain reasons, such as if you believe the Personal Data we have about you is inaccurate or if you have objected to the processing in line with your rights under Data Protection Laws and Regulations.


The right to complaint

To file a complaint with your local supervisory data protection authority (“DPA”) if you feel our processing of Personal Data about you is in violation of the applicable data protection laws.

Please contact us at to exercise any of the above-mentioned rights (with the exception of the right to file a complaint with a DPA, which you may do directly to a DPA).

If you use any of these rights, we will check the validity of your rights and make any queries without delay, at the latest within thirty days. In complex cases, or in the case of receiving a larger number of requests, this period may be extended for an additional sixty days, which we will notify you of.


Contact for Personal Data Processing issues

Lumen Spei is the controller for this processing procedure. If you have any questions regarding the Personal Data we gather and how we use it, please email us at the following address:


Lumen Spei Ltd.
Ulica Sv. Roka 41
HR-31000 Osijek, Croatia

Phone: +385 99 444 99 49

Last modified: March 15, 2024